WhatsApp automation in Fujairah for round the clock maritime enquiries
Maritime operations never stop and neither can your response. We build the 24/7 inbox that captures context at 3am and escalates only genuine emergencies.
Live in two to three weeks. Every enquiry captured with context, someone escalates when needed.
60
Second first reply
Automated 24/7.
0
Enquiries lost
All captured with timestamp.
3
Weeks to live
Meta verification is the slow part.
What you get with WhatsApp automation
Everything below is in scope from day one. No modules to unlock later.
Instant acknowledgement at any hour
Midnight enquiry, immediate reply with timestamp. Vessel knows someone will read it and has a reference number.
Context captured and logged
Enquiry, timestamp, who sent it, what they asked. Morning shift reads the log with full context.
Shared maritime inbox
One number where all vessel and agent enquiries land. Nothing disappears on someone's personal phone.
Escalation for urgent
If an emergency or urgent request comes in outside office hours, escalate to on call. Lesser enquiries wait for morning.
Logged to CRM with vessel info
Every enquiry lands on the vessel or agent record so history and context are preserved.
Proper opt in built in
Agents and masters who asked for the service get messages. Random cold lists kill quality rating.
Maritime enquiries come 24 hours a day and need immediate acknowledgement
A vessel master needs bunkering or repair urgently. It is 3am. They send a WhatsApp. If nobody replies in ten minutes they go to the competitor.
You do not have to solve it at 3am. You just have to acknowledge it. We build the system that says something back immediately, logs everything, and escalates only when it is genuinely urgent.
- Instant acknowledgement every time
- Timestamp and context logged
- Urgent escalation to on call
- Lesser enquiries logged for morning
The shared inbox stops enquiries from vanishing on personal phones
Your operations manager gets the midnight bunkering request on their personal WhatsApp and it disappears. Morning comes and nobody knows an enquiry landed.
We move all maritime communications to a business number with a shared inbox. Everyone sees everything, nothing gets lost, and nobody wakes up to surprise messages.
- One maritime number for all enquiries
- Team can all see incoming messages
- Escalation when nobody picks something up
- Urgent and routine separated by automation
Three weeks is mostly Meta's business verification
We file the verification immediately and build the flows while approval waits. When templates get approved you launch that day.
One decision: Once registered to Business API, that number does not work in WhatsApp Business app on a phone. Most maritime firms keep the number for business and get a second for informal crew communication.
How we run it
The same sequence on every Fujairah project, so you always know what is happening and what lands next.
Map maritime enquiries
Where do they come from, who handles them now, how long do they wait?
You get: Current enquiry flow documented
Verify with Meta
File immediately and build while approval waits.
You get: Approved sender and templates
Build the maritime inbox
Acknowledgement, routing, escalation and logging. All automatic.
You get: A working inbox your team is trained on
Tune
Thirty days watching real maritime enquiries. Adjust escalation timing.
You get: A system that matches maritime rhythm
What it costs
Our bands, not an industry average. Tell us the scope and we fix the number before any work starts.
24/7 acknowledgement
AED 3,000one off
Get enquiries capturing and acknowledging at any hour.
- Meta verification and number setup
- Up to six maritime templates
- Shared inbox with assignment
- Automatic acknowledgement
- Team training
- Most chosen
Maritime operation system
AED 6,000one off
The one most maritime operators choose. Escalation and urgent handling.
- Everything in 24/7 acknowledgement
- Escalation for urgent requests
- Context logging and CRM integration
- Crew and agent routing
- Multilingual support
Managed 24/7
AED 1,200per month
We manage templates and keep the system tuned as your operations change.
- Template management and approvals
- Flow updates as operations change
- Quality rating monitoring
- Monthly incident response report
- Platform fees billed at cost
Every quote is fixed before we start. No hourly billing, no scope surprises halfway through.
What Fujairah businesses actually come to us with
Three situations we see repeatedly here, and what we did about them.
Free zones we work across
- Fujairah Free Zone
- Fujairah Creative City
- Fujairah Oil Industry Zone
Sectors that dominate here
- Shipping and bunkering
- Oil storage and trading
- Mining and quarrying
- Tourism, diving and resorts
- Fishing
- Construction materials
Bunkering terminal
Port of Fujairah- The problem
- Vessel enquiries came at 11pm and sat until 8am because they landed on one person's personal phone.
- What we built
- Shared inbox where all enquiries land, instant acknowledgement, escalation for urgent after two hours.
- What changed
- Every enquiry got acknowledged within a minute and nobody got ignored.
Ship supply agent
- The problem
- Masters could not reach anyone for emergency supplies and went to the competitor.
- What we built
- 24/7 acknowledgement with escalation for emergency on the same templates.
- What changed
- Emergency enquiries got immediate response and escalation.
Marine engineering
- The problem
- Enquiries arrived on WhatsApp from crews and agents outside office hours and the night watch did not know how to respond.
- What we built
- Automated reply on maritime WhatsApp with context logged for the day shift and escalation for genuine emergencies.
- What changed
- Nobody got ignored and the morning shift had full context.
Want the technical detail?
This page covers WhatsApp automation for Fujairah. These two go deeper into how we build it.
Other services in Fujairah
WhatsApp Automation in Fujairah, answered
24/7 acknowledgement is AED 8,000, maritime operation system is AED 15,000 and managed is AED 4,500 a month. Meta charges per message on top.
Automatic acknowledgement goes immediately. Escalation to on call after two hours if it is marked urgent.
Two to three weeks. Meta's verification is the slow part. We file immediately and build while it waits.
Yes but once registered to Business API it stops working in WhatsApp Business app on a phone. Most maritime firms migrate and keep a second number for informal crew communication.
Yes. Maritime messages come in English from overseas and Arabic from local sources. We route each to the right person.
Ready to fix WhatsApp automation in Fujairah?
Thirty minutes, a straight answer, and a fixed number. If we are not the right fit we will say so on the call.
+971 58 903 1983 · scale@godesign.ae